By submitting a pre-order to Hilaine, you consent to these terms and conditions:
1. Payment & Reservation
Pre-order items are fully charged at the moment of purchase. This reserves your item in our production sequence and guarantees priority status for the next shipment.
2. Delivery Timeline & Estimates
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Timeframe: Expected delivery dates appear on the product details and your order confirmation.
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Estimate Disclaimer: Projected dates are approximate only, not guaranteed. Delivery timeframes may adjust based on manufacturing schedules, supplier delays, or shipping logistics.
3. Combined Orders (Pre-Orders & Available Stock)
We send items as they're prepared!
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Divided Shipments: Orders mixing pre-order and in-stock products will have available items dispatched right away.
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Independent Arrivals: Pre-order merchandise will ship separately when stock is ready.
4. Cancellations & Refunds
A flexible return window is available under these circumstances:
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Regular Return: Request a return for a 75% refund of the item's cost. The other 25% covers processing, payment processing, and item hold costs.
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The "Locked" Window: Once we reach 10 days before the expected delivery, your order becomes "locked" for final packing and dispatch. Return requests cannot be accepted after this point.
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Returns After Receipt: To return an item past the lock-in window, receive the shipment first and apply our standard return process.
5. Order Modifications
Requests to alter your pre-order (like dimensions, finish, or delivery location) must be submitted within the 10-day lock-in window. Changes may push your delivery later or incur extra delivery charges.